911 emergency service must improve. 10 seconds is the goal for all 911 calls to be answered. Yesterday, a house was engulfed in flames and 911 did not answer for 114 seconds.
This wait time is not acceptable.
While the city continues to improve 911 and works to enhance technical features, employee wages for retention and recruitment should not be the issue. FW residents need to know that their 911 call will be answered in a timely manner.
Note, I do want to encourage people to still call 911 for emergencies.